ДНП "СУВЕНИР"

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How should companies prepare to strengthen their digital transformation in 2022? We interviewed an expert from our team about Convertia's vision. Interview with Marta Pérez de Convertia about Digital Transformation What is Convertia's strategic vision for 2022? We interviewed Marta Pérez , Chief Communication Officer of Convertia, so that she can give us her perspective of what is coming for companies in the coming year. From Convertia's point of view, what have been the challenges for organizations to improve CX this year? For Convertia .

Maintaining the service and offering any contact channel to serve customers is vital , as well as automating marketing, sales and collection processes and maintaining remote or on-site operations, without lowering customer satisfaction levels. Another important Bahrain Phone Number challenge is information security . With this new normal, there are contact executives working at home remotely and handling sensitive information. Reliable security systems are important to maintain confidentiality and give customers peace of mind. What trends do you see in Convertia to improve CX through contact center technology.



They are several in this sense Omnichannel : Not only serving through multiple channels, but in the same software the complete tracking of the client is obtained. This valuable contact information will allow you to get to know them better, provide better service and increase their satisfaction (hence their loyalty). Process automation: In these times of great demand for services, if companies understand which are the important processes to automate to facilitate operations, integrate technology and give the customer a simpler contact path, success is won.